Refund Policy

At Gabriel, we believe in the value of our service and want you to be completely satisfied with your subscription. This Refund Policy outlines the terms and conditions for refunds, cancellations, and service credits for all Gabriel subscription plans.

We understand that circumstances change, and we've designed our refund policy to be fair and transparent. Please read this policy carefully to understand your rights and options regarding refunds.

Eligibility Requirements

• Must be your first paid subscription with Gabriel
• Request must be made within 7 days of the initial purchase date
• Applies to all subscription tiers (Basic, Pro, Premium)
• One-time offer per customer account

How to Request

To request your 7-day money-back guarantee refund:

1. Contact our support team at support@gabriel.com
2. Include your account email and subscription ID
3. State that you'd like to claim your 7-day money-back guarantee
4. We'll process your refund within 3-5 business days

Monthly Subscriptions

For monthly subscriptions beyond the 7-day guarantee period:

• No refunds for the current billing period
• Cancel anytime to prevent future charges
• Access continues until the end of the current billing period
• No partial month refunds

Annual Subscriptions

For annual subscriptions beyond the 7-day guarantee period:

• Pro-rated refunds available within 30 days of renewal
• After 30 days, cancellation takes effect at the end of the annual term
• No refunds for previous years or used portions
• Service credits may be offered at our discretion

You can cancel your Gabriel subscription at any time. Here's what you need to know:

Immediate Termination

In certain circumstances, you may request immediate termination with a pro-rated refund:

• Service outages lasting more than 7 consecutive days
• Significant changes to service features without notice
• Billing errors or unauthorized charges
• Account security breaches on our end

Service Credits

Instead of refunds, we may offer service credits for:

• Extended service disruptions
• Feature unavailability
• Customer loyalty rewards
• Compensation for service issues

Exceptions to Refund Policy

Refunds may not be available for:

• Violations of our Terms of Service
• Account suspension due to fraudulent activity
• Chargebacks or payment disputes already initiated
• Services purchased through third-party resellers
• Add-on features or one-time purchases

Pay-It-Forward Contributions

If you're not satisfied with our refund decision:

1. Contact Support: First, reach out to our support team to discuss your concerns. Most issues can be resolved at this level.
2. Escalation: If unresolved, request escalation to a senior support manager who will review your case within 48 hours.
3. Payment Provider Dispute: You may also contact Paddle, our payment processor, directly for billing disputes.
4. Chargeback: As a last resort, you may initiate a chargeback through your payment provider, though this may result in account suspension.

* Processing times may vary depending on your payment method and financial institution. Credit card refunds typically process faster than bank transfers.